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Privacy policy

At BOXT we understand how critical it is to keep your
personal data safe. We are committed to ensuring that you
receive the first class service you expect from us, but that
your privacy is protected when you shop with us.

This policy explains what information we collect from you, how we use it to deliver our highly
service and what your rights are in respect of your personal data. Please read it
through carefully and get in touch with us using the contact information at the bottom if you
have any questions or concerns.

  1. Information we ask for on our website
  2. When and how we might contact contact you
  3. Sharing your information with third parties
  4. Online Marketing
  5. Contacting us about your data

1. Information we ask for on our website

When you purchase from BOXT, whether that’s a fully fitted boiler with installation or any
other products or services, we need to collect and store some of your personal details to
make sure everything runs smoothly and you get the service you expect.

Below are some examples of the personal information we collect:


  • Name
  • Address
  • Telephone number
  • Email address
  • Payment details
  • Property type like flat or detached house
  • Property details like number of bedrooms and bathrooms
  • Current boiler details


When you obtain a quote from BOXT you provide consent to say that you are happy to
receive a fixed price email quote and that BOXT can contact you again via email or phone if
there are discounts available on certain days within your
7 day quote period. Should your quote be amended during this initial 7 day period you  agree to           provide the same
consent for an additional 7 days from the point at which the new quote is issued.

We don’t process data for any other purposes (such as marketing) without expressly asking
your permission

2. When and how we might contact you

During the process of organising, installing and registering your boiler we may contact you
by phone or email in order to check some details, let you know important information about
the installation and also to check that you are happy with the service after our installer has
completed the work.
If you choose to pay by finance, during and just after the finance application you may
receive emails from Divido and/or the lenders Allium Money Limited and/or Omni Capital
(see section on Divido above).
If you choose to opt-in to our receive marketing from us (this is done by clicking the
checkbox in the ordering journey) we may get in touch with you
by phone or email to let you know about new products and services.
We will only contact you about products & services which we think may be of interest and
relevance to you based on your purchase history.

3. Sharing your personal
information with third parties

Information we have to share

In order to provide our boiler installation service and conform with UK regulations we will
need to notify the Gas Safe Register about your installation. This is a legal requirement.
The information we share with them is below:


  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler
  • The product information of your boiler
  • A brief description of the work carried out


If you would like more information about Gas Safe and their data policies you can find this
on their website: https://www.gassaferegister.co.uk/who-we-are/our-policies/ In order to
register your warranty with Worcester Bosch we need to share
the following information with them: .


  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler


If you would like more information about Worcester Bosch and their data policies you can find
this on their website: https://www.worcester-bosch.co.uk/legal-and-privacy

For us to be able
to better understand our customers and help us to create the best customer experience,
we may share your personal information with a 3rd party who combines your personal
information (which was provided by you directly) with any information that can be obtained
from other third parties, in order to classify our customers into segments, using shopping habits,
information regarding your personal or professional interests, demographics, and experiences
with our products.

We have a legitimate interest in understanding our customers and what will
interest them, enabling us to create the best customer experience. The data we process from
third parties will be based on the permission you have given that third party to sharewith us.

Information we share from time to time, with
your consent

From time to time we may allow other people and organisations to use your information.
If you choose to join our Refer a Friend scheme you will be asked for certain information by
our third party referrals partner MentionMe. They need to store your name, surname, email
postcode and order number to verify that you’ve made a purchase and to fulfil your reward
if the referral is successful. You can review their privacy policy here: https://mention-me.com/help/privacy_policy_s#visitors If you would like to get in touch with MentionMe
regarding their use of your data, for example to object to their processing your data
, you can do so using this form: https://blog.mention-me.com/mention-me-data-request
If you choose to opt-in to our receive marketing from us (this is done by clicking the
checkbox in the ordering journey) you may receive emails from our third party partner
SmarterClick. SmarterClick provide a service which emails customers who haven’t completed
their order to allow them to pick up where they left off.

4. Online Marketing

If you visit our websites, you may receive personalised ads via interest-based
advertising whilst browsing other websites and social media networks. Any ads
you see will be relate to products and services you have viewed whilst browsing our
website on your computer/devices. These advertisements are provided by BOXT via
Google, Facebook, Bing and Yahoo using ‘cookies’ placed on your computer/devices.

How do I opt out of all remarketing?

You can opt out of interest-based advertising by visiting the Network Advertising Initiative
opt out page and following “Manage my browser opt outs” After you opt out you will no
longer receive ads that have been tailored to your interests but this does not mean you
will no longer see our ads online. It means that you we will no longer show you ads that
have been tailored to your interests. Alternatively, you can opt out of interest based Google
advertising by visiting Google’s Ads Settings.

5. Contacting us about your data

If you’d like any more information, have comments or questions about our privacy policy, or
 if you wish to opt out of marketing from us and/or our partners please write to us at:
Data Protection Officer BOXT Limited 3320 Century Way Thorpe Park Colton Leeds LS15 8ZB
Or email us at privacy@boxt.co.uk. You may also opt out of receiving promotional
communications at any time by making use of the simple “unsubscribe” link in emails or by
contacting us via customerservice@boxt.co.uk. We may amend this policy from time to time
When that happens, we’ll publish the amended version on our website. But you can email
or write to us to ask for a physical copy. This privacy policy only applies to this website.
Last updated: 3 May 2018